Technology
How to Reduce Tech-Related Stress for Customers and Employees
The excitement to adopt the smartest interface is pushing businesses to lose their focus on two important things: employees and customers.
Ilenia Vidili is a customer-centricity advisor, keynote speaker, author. She's been advising business leaders on how to embrace customer-centricity as the key that unlocks the future of businesses. Her new book 'Journey to Centricity' is out in spring 2021. She worked with NEC, Bayer, ARM and more.
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Business News
Customer-Centricity as a Business Mission
While it is a widely spread board-room buzzword, the reality is that it is not as widely applied. Customer-centricity is easier said than done.
